CHECK IF WE DELIVER TO YOUR AREA BELOW

  • Delivery windows open up 15 days in advance and close at 2am the day prior to delivery. We do have a maximum capacity for deliveries so we recommend placing your order as soon as you can to avoid disappointment.
  • If there is something you'd like added to your order that isn't on the website, please email servicedesk@gamekeepersmeat.com.au  and our team will be more than happy to help you. 

Delivery Schedule 

City and Inner Suburbs
 Tuesday to Saturday Free Delivery on all orders over $100
Mornington Peninsula and South Eastern Suburbs Tuesday, Thursday and Saturday Free Delivery on all orders over $100
Yarra Valley Wednesday and Friday Free Delivery on all orders over $100
Geelong and Bellarine Peninsula
Your order will be delivered by a third party courier within 5 business days, please contact us with any further queries.
$30.50 delivery fee
Victorian Country
Your order will be delivered by a third party courier within 5 business days, please contact us with any further queries.
$30.50 delivery fee

 

Delivery Process

  • Each order is hand-cut fresh and packed the afternoon prior to your delivery - if anything needs to be added on to your order, please let us by 10am the day before delivery. 
  • Any changes to your order must be made and accepted by 2am the day prior to your delivery.
  • Please provide detailed delivery instructions in the field at checkout (ie on the front porch or foyer apartment access code). If your nominated delivery address is an apartment, unit or another secured building you must provide the code, instructions or such other means to ensure delivery can be left safely.
  • Gamekeepers is unable to accept requests for specific delivery times.
  • You will be sent an 'order confirmation' via email when your order has been received.
  • You will be called to confirm approximate delivery time on day on delivery.
  • Your order will be delivered in a plastic lined insulated Chilltaner box. These boxes are recyclable and sustainable. The safety of the product becomes your responsibility on delivery.
  • All deliveries will be left unattended if no one is home.

Health & Safety

Our vans are refrigerated so your order will arrive at below 5 degrees. Once we deliver it’s over to you – the safety of the food becomes your responsibility.  

Product Availability

If a product you are interested in is not available online please give us a call on 03 9555 7000 and we’ll do our best to arrange it for you.

There is a limit to the number of orders we can fulfil on any one day however we will do our best to satisfy all orders placed. Stock availability may vary and products can sell out before orders are packed for delivery, if an item is sold out we will endeavour to replace with a similar product or make alternative arrangements. We thank you in advance for your flexibility and understanding. You can view our retail range and order online here. 

Click & Collect / Pick up

Pick up is available during opening hours of our factory at 7 Edgecombe Court, Moorabbin from 12pm – 3pm Monday to Friday. Pick up is not available on public holidays.

Order before 2am for next day pick up.  If there is something you'd like added to your order that isn't on the website, please email servicedesk@gamekeepersmeat.com.au and our team will be more than happy to help you.  

 

Cancellation Policy

We completely understand plans can change and you may need to cancel your order with us. If you need to cancel your order, please notify us within 2 business days of your delivery or pick up date to receive a refund. An administration fee of 5% will be deducted from your refund total before being processed. If your order is due for delivery or pick up with less than 2 business days, we will not process a refund. Please note, business days are Monday – Friday from 10am – 3pm. For all cancellation enquiries, please send an email with your full name, email address and order number to servicedesk@gamekeepersmeat.com.au

 

Returns

Due to the nature of our products, we do not accept returns or a change of mind on product. If there is a problem with a product, please refer to our Refund Policy. At Gamekeepers of Australia we strive to provide you with the best quality product. Please inspect your order upon delivery / pick up and contact us immediately if the item is damaged or if you received the wrong item, so we can evaluate the issue and sort it for you.  If there is a problem with the product, notify us within 24 hours of purchase. Please note, all of our products are labelled with a use by date for recommended appropriate consumption times.

 

Wholesale

Ordering in bulk for your business? We are also a wholesale butchers, follow link for more about our options for hospitality and wholesale.

 

*Free delivery for Metro Melbourne orders over $100. A $20.00 delivery fee will apply for orders under $100. Victorian Country: Delivery fee of $30.50 will apply - Your order will be delivered by a third party courier within 5 business days, please contact us with any further queries. We do not deliver on Public Holidays.

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