CHECK IF WE DELIVER TO YOUR AREA BELOW

  • Delivery windows open up 21 days in advance and close at 2am the day prior to delivery. We do have a maximum capacity for deliveries so we recommend placing your order as soon as you can to avoid disappointment.
  • If there is something you'd like added to your order that isn't on the website, please email servicedesk@gamekeepersmeat.com.au  and our team will be more than happy to help you. 

Delivery Schedule 

City and Inner Suburbs
Tuesday to Friday Free Delivery on all orders over $150
Mornington Peninsula
and South Eastern Suburbs
Tuesday and Thursday  Free Delivery on all orders over $150
Yarra Valley Wednesday and Friday Free Delivery on all orders over $150
Geelong and
Bellarine Peninsula
Tuesday to Friday.
Your order will be delivered by a third party courier.
Free Delivery on all orders over $300
$30.50 fee on orders below $300
Victorian Country
Your order will be delivered by a third party courier within 5 business days, check post code below.
$30.50 delivery fee

 Any order to City, Inner Suburbs, Mornington Peninsula, South Eastern Suburbs and Yarra Valley under $150 will attract a $20 delivery fee.

 

Delivery Process

  • Each order is hand-cut fresh and packed the afternoon prior to your delivery - if anything needs to be added on to your order, please let us know by 2am the day before delivery. 
  • Any changes to your order must be made and accepted by 2am the day prior to your delivery.
  • Please provide detailed delivery instructions in the field at checkout (ie on the front porch or foyer apartment access code). If your nominated delivery address is an apartment, unit or another secured building you must provide the code, instructions or such other means to ensure delivery can be left safely.
  • We recommend selecting a delivery day when you will be home to ensure that cold items are refrigerated as soon as possible.
  • Home deliveries are made on Tuesday – Fridays between 7am & 6pm.
  • Gamekeepers is unable to accept requests for specific delivery times.
  • You will be sent an 'order confirmation' via email when your order has been received. 
  • You will receive an email on the day of delivery or pick up.
  • You can request to receive a phone call on the day of delivery to confirm approximate delivery time.
  • Your order will be delivered in a plastic lined insulated Chilltaner box. These boxes are recyclable and sustainable. The safety of the product becomes your responsibility on delivery.
  • If you are not home at time of delivery, and you have not specified that we can leave your delivery outside, we will need to organise a new delivery day. This will incur a $20 fee for redelivery.

 

Health & Safety

Our vans are refrigerated so your order will arrive at below 5 degrees. Once we deliver it’s over to you – the safety of the food becomes your responsibility.  

Product Availability

If a product you are interested in is not available online please give us a call on 03 9555 7000 and we’ll do our best to arrange it for you.

There is a limit to the number of orders we can fulfil on any one day however we will do our best to satisfy all orders placed. Stock availability may vary and products can sell out before orders are packed for delivery, if an item is sold out we will endeavour to replace with a similar product or make alternative arrangements. We thank you in advance for your flexibility and understanding. You can view our retail range and order online here. 

Click & Collect / Pick up

Pick up is available during opening hours at 7 Edgecombe Court, Moorabbin Tuesday to Friday from 10am – 3pm. Pick up is not available on public holidays.

Order before 2am for next day pick up.  If there is something you'd like added to your order that isn't on the website, please email servicedesk@gamekeepersmeat.com.au and our team will be more than happy to help you.  Please have your order confirmation email with you when you arrive.

 

How To Check Order Status

We will call you with the phone number you provided at checkout to notify you on the approximate time of our arrival. Or please contact our customer service team on (03) 9555 7000. 

 

Cancellation Policy

We completely understand plans can change and you may need to cancel your order with us. If you need to cancel your order, please notify us within 2 business days of your delivery or pick up date to receive a refund. An administration fee of 5% will be deducted from your refund total before being processed. If your order is due for delivery or pick up with less than 2 business days, we will not process a refund. Please note, business days are Monday – Friday from 10am – 3pm. For all cancellation enquiries, please send an email with your full name, email address and order number to servicedesk@gamekeepersmeat.com.au

 

Redeliveries

If you are not home at time of delivery, and you have not specified that we can leave your delivery outside, we will need to organise a new delivery day. This will incur a $20 fee for redelivery.

 

 

Returns

Due to the nature of our products, we do not accept returns or a change of mind on product. If there is a problem with a product, please refer to our Refund Policy. At Gamekeepers of Australia we strive to provide you with the best quality product. Please inspect your order upon delivery / pick up and contact us immediately if the item is damaged or if you received the wrong item, so we can evaluate the issue and sort it for you.  If there is a problem with the product, notify us within 24 hours of purchase. Please note, all of our products are labelled with a use by date for recommended appropriate consumption times.

 

Public Holidays

We are closed public holidays and offer no delivery service. Due to expected high demand of orders around holidays, we recommend ordering in advance to secure your delivery slot. Gamekeepers reserves the right to change delivery days or extend blackout dates for: no ordering, deliveries and pick-ups when in extremely busy seasons like Christmas, we will communicate in advance any such changes to normal trading.

       

      Wholesale

      Ordering in bulk for your business? We are also a wholesale butchers, follow link for more about our options for hospitality and wholesale.

       

      *Free delivery for orders over $150 apply's to Metro Melbourne only. Geelong Area: free delivery will apply on orders over $300, a delivery fee of $30.50 will apply for orders under $300. Victorian Country: Delivery fee of $30.50 will apply - Your order will be delivered by a third party courier within 5 business days, check your post code to confirm if we deliver to your area. Please contact us if we don't deliver to your location, or with any further queries.

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