Click and Collect
We provide the finest restaurant quality meats to home cooks throughout Melbourne and Victoria.
- PICK UP IS AVAILABLE FOR ALL PRODUCTS ON OUR WEBSITE
- SELECT THE PICK UP OPTION WHEN CHECKING OUT YOUR ORDER
- ORDER BEFORE 2AM FOR NEXT DAY COLLECTION
- COLLECT FROM OUR MOORABBIN LOCATION
You can pick up during opening hours at 7 Edgecombe Court, Moorabbin from 10am – 3pm Tuesday to Friday. If you need to make a collection outside of our normal hours please contact us to see if we can make arrangements.
Ordering Process
- Each order is hand-cut fresh and packed the afternoon prior to your collection.
- Any changes or if anything needs to be added on to your order, please let us know before 2am the day before delivery.
- Collections can be scheduled Tuesday – Fridays between 10am & 3pm from our office located in Moorabbin.
- You will be sent an 'order confirmation' via email when your order has been received.
- You will receive an email the day before pick up.
- Your order will be delivered in a plastic lined insulated Chilltaner box. These boxes are recyclable and sustainable.
Product Availability
If a product you are interested in is not available online please give us a call on 03 9555 7000 and we’ll do our best to arrange it for you. Or email servicedesk@gamekeepersmeat.com.au and our team will be more than happy to help you.
There is a limit to the number of orders we can fulfil on any one day however we will do our best to satisfy all orders placed. Stock availability may vary and products can sell out before orders are packed for delivery, if an item is sold out we will endeavour to replace with a similar product or make alternative arrangements. We thank you in advance for your flexibility and understanding. You can view our retail range and order online here.
How To Check Order Status
We will call you with the phone number you provided at checkout to notify you on the approximate time of our arrival. Or please contact our customer service team on (03) 9555 7000.
Cancellations
We completely understand plans can change and you may need to cancel your order with us. If you need to cancel your order, please notify us within 2 business days of your delivery or pick up date to receive a refund. An administration fee of 5% will be deducted from your refund total before being processed. If your order is due for delivery or pick up with less than 2 business days, we will not process a refund. For all cancellation enquiries, please send an email with your full name, email address and order number to servicedesk@gamekeepersmeat.com.au
Returns
Due to the nature of our products, we do not accept returns or a change of mind on product. If there is a problem with a product, please refer to our Refund Policy. At Gamekeepers of Australia we strive to provide you with the best quality product. Please inspect your order upon delivery / pick up and contact us immediately if the item is damaged or if you received the wrong item, so we can evaluate the issue and sort it for you. If there is a problem with the product, notify us within 24 hours of purchase. Please note, all of our products are labelled with a use by date for recommended appropriate consumption times.
Public Holidays
We are closed public holidays and offer no delivery service. Due to expected high demand of orders around holidays, we recommend ordering in advance to secure your delivery slot. Gamekeepers reserves the right to change delivery days or extend blackout dates for: no ordering, deliveries and pick-ups when in extremely busy seasons like Christmas, we will communicate in advance any such changes to normal trading.
You can view our retail range and order online here. Ordering in bulk for your business? We are also a wholesale butchers, follow link for more about our options for hospitality and wholesale.
