Ordering Process

  • Delivery windows open up 21 days in advance and close at 2am the day prior to delivery. We do have a maximum capacity for deliveries so we recommend placing your order as soon as you can to avoid disappointment.
  • Each order is hand-cut fresh and packed the afternoon prior to your delivery or pick-up - if anything needs to be added on to your order, please let us know by 2am the day before delivery or pick-up. 
  • Please provide detailed delivery or pick-up instructions in the note field in cart, ie: Preferred delivery or pick-up date, driver delivery access.
  •  We will confirm if the requested delivery / pick-up date is available in our run schedule in your order confirmation email. Or we will contact you to confirm alternative date.
  • We recommend selecting a delivery day when someone will be onsite, to ensure that cold items are refrigerated as soon as possible.
  • Deliveries are made on Tuesday to Fridays between 7am & 6pm. Pick-ups are available Monday to Friday between 10am & 3pm - so long as orders are made before 2am the previous day.
  • Gamekeepers is unable to accept requests for specific delivery times.
  • You will be sent an 'order confirmation' via email when your order has been received, which will have a link to your PDF invoice to download.
  • The day of your delivery/ pick-up you will receive an email confirmation.
  • Any changes to your order must be made and accepted by 2am the day prior to delivery or pick-up.
  • You can request to receive a phone call on the day of delivery to confirm approximate delivery time.
  • Your order will be delivered in a plastic lined insulated Chilltaner box. These boxes are recyclable and sustainable. The safety of the product becomes your responsibility on delivery.
  • All deliveries will be left unattended if no one is on-site.
  • An orders under $150 for delivery in the Metro Melbourne area will incur a $20.00 delivery fee, and delivery of orders to Geelong or Victorian Country a fee of $30.50 will apply. 
  • If there is something you'd like added to your order that isn't on the website, add message to note field at cart or email servicedesk@gamekeepersmeat.com.au  and our team will be more than happy to help you. 

 

CHECK IF WE DELIVER TO YOUR AREA BELOW


    Delivery Schedule 

    City and Inner Suburbs
     Tuesday to Friday Free Delivery on all orders over $150
    Mornington Peninsula and South Eastern Suburbs Tuesday and Thursday Free Delivery on all orders over $150
    Yarra Valley Wednesday and Friday Free Delivery on all orders over $150
    Geelong and Bellarine Peninsula
    Your order will be delivered by a third party courier within 5 business days, please contact us with any further queries.
    $30.50 delivery fee
    Victorian Country
    Your order will be delivered by a third party courier within 5 business days, please contact us with any further queries.
    $30.50 delivery fee

     

    Health & Safety

    Our vans are refrigerated so your order will arrive at below 5 degrees. Once we deliver it’s over to you – the safety of the food becomes your responsibility.  

    Product Availability

    If a product you are interested in is not available online please give us a call on 03 9555 7000 and we’ll do our best to arrange it for you.

    There is a limit to the number of orders we can fulfil on any one day however we will do our best to satisfy all orders placed. Stock availability may vary and products can sell out before orders are packed for delivery, if an item is sold out we will endeavour to replace with a similar product or make alternative arrangements. We thank you in advance for your flexibility and understanding. You can view our retail range and order online here. 

    Click & Collect / Pick up

    Pick up is available during opening hours of our factory at 7 Edgecombe Court, Moorabbin from 10am – 3pm Monday to Friday. Pick up is not available on public holidays.

    Order before 2am for next day pick up.  If there is something you'd like added to your order that isn't on the website, please email servicedesk@gamekeepersmeat.com.au and our team will be more than happy to help you.  Please have your order confirmation email with you when you arrive.

     

    How To Check Order Status

    We will call you with the phone number you provided at checkout to notify you on the approximate time of our arrival. Or please contact our customer service team on (03) 9555 7000. 

     

    Cancellation Policy

    We completely understand plans can change and you may need to cancel your order with us. If you need to cancel your order, please notify us within 2 business days of your delivery or pick up date to receive a refund. An administration fee of 5% will be deducted from your refund total before being processed. If your order is due for delivery or pick up with less than 2 business days, we will not process a refund. Please note, business days are Monday – Friday from 10am – 3pm. For all cancellation enquiries, please send an email with your full name, email address and order number to servicedesk@gamekeepersmeat.com.au

     

    Returns

    Due to the nature of our products, we do not accept returns or a change of mind on product. If there is a problem with a product, please refer to our Refund Policy. At Gamekeepers of Australia we strive to provide you with the best quality product. Please inspect your order upon delivery / pick up and contact us immediately if the item is damaged or if you received the wrong item, so we can evaluate the issue and sort it for you.  If there is a problem with the product, notify us within 24 hours of purchase. Please note, all of our products are labelled with a use by date for recommended appropriate consumption times.

     

    Public Holidays

    We are closed public holidays and offer no delivery service. Due to expected high demand of orders around holidays, we recommend ordering in advance to secure your delivery slot. Gamekeepers reserves the right to change delivery days or extend blackout dates for: no ordering, deliveries and pick-ups when in extremely busy seasons like Christmas, we will communicate in advance any such changes to normal trading.

     

    *Free delivery for Metro Melbourne orders over $150. A $20.00 delivery fee will apply for orders under $150. Victorian Country: Delivery fee of $30.50 will apply - Your order will be delivered by a third party courier within 5 business days, please contact us with any further queries. We do not deliver on Public Holidays.

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